Privacy Policy

The type and quantity of information we collect and how we use it depends on why you are providing it. Personal Information is information or pieces of information that could allow you to be personally identified.

We may collect and process data about you including the following:

• your name;
• address
• e-mail address;
• phone number and financial, credit and debit card information when you make a purchase or call our customer service number;
• technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, device information;
• information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page;
• information collected through cookies, pixel tags and other technologies including shopping habits and preferences;
• location information;
• aggregate information; and
• demographic information and other information provided by you.

We and our suppliers may collect Personal Information in a variety of ways including:

Through the site

You may give us information about you by filling in forms on our site, making orders and using the site - this includes information you provide when you search for a product, place an order on our site, submit a review or use social media functions on our site or register to our site and when you report a problem with our site;

Offline

We may collect Personal Information from you offline such as when you telephone our customer service number. We may record calls for training and quality purposes. Where your call is to be recorded, you will be informed of this at the beginning of the call. We may use the information that we collect from you for training and monitoring the quality of the information that we provide you over the telephone. Call recordings are stored securely and access to such recordings is limited to certain personnel only. Recorded calls will be saved for no longer than is necessary;

From You

Information such as date of birth, gender and post code, as well as other information, such as your preferred means of communication, may be collected when you voluntarily provide this information to us;

From other sources

We work closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, social networking platforms, analytics providers, public databases, search information providers, credit reference agencies) and may also receive information about you from them. If you elect to connect your social media via our site, certain Personal Information from your social media account will be shared with us which may include Personal Information that is part of your profile or your friends' profiles. We are not responsible for, the privacy, information or other practices of any third parties from which information is received and you should review their policies and practices to ensure you are happy with how they treat your data;

Cookies

Our site uses cookies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them, please see our Cookie Policy. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to decline the use of cookies, but it should be noted that some cookies are required to add products to your basket and transact on the site. To learn more about this procedure and cookies more generally please visit the Cookies Information page provided by the Information Commissioner's Office (ICO);

Through your browser or device

Certain information is collected by most browsers or automatically through your device. We use this information for statistical purposes as well as to ensure that the site functions properly;

Through server log files

Your “IP Address” is a number that is automatically assigned to the computer or device that you are using by your Internet Service Provider (ISP). An IP Address is identified and logged automatically in our server log files whenever a user visits the site, along with the time of the visit and the page(s) that were visited; and

Physical Location

We may collect the physical location of your device.

In some cases, we may use a third party payment service such as PayPal to process purchases made through the site. In these cases, your Personal Information may be collected by this third party and not by us, and will be subject to the third party's privacy policy, rather than this Privacy Policy. We have no control over, and are not responsible for, this third party's use or disclosure of your Personal Information.

We may use information held about you in a number of ways including:

• To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us, communicate with you regarding your purchase and respond to your questions and comments;
• To provide you with information about other goods and services we offer that are similar to those that you have already browsed, purchased or enquired about, in a way that is as relevant to you as possible;
• To build a profile of you with the aim to personalise product and service recommendations, perform targeted marketing, and for the purposes for fraud protection. Some of this profiling information may sit with third parties such as our email and anti-fraud service providers.
• To provide you with information about goods or services we feel may interest you. We will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you do not want us to use your data in this way please Contact Us;
• To ensure that content from our site is presented in the most effective manner for you and for your computer.
• To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes and to send administrative information to you, for example changes to our terms, conditions and policies. Please note that because this information is important to your use of the site and treatment of your Personal Information, you may not opt-out of receiving these communications but we will keep such communications to a minimum;
• For our business purposes, such as analysing and managing our businesses, market research, audits, developing new products, enhancing our site, ensuring content is presented in the most effective manner for you and your computer, improving our services and products, identifying usage trends, determining the effectiveness of our promotional campaigns, tailoring the site's experience and content based on your past activities on the site, gauging customer satisfaction and providing customer service (including troubleshooting in connection with customer issues);
• To process payment. All financial, credit and debit card information is handled according to Payment Card Industry Data Security Standard (PCI-DSS) compliant rules and processes. We store fragments of your credit card number, it's expiry date, country of issue, and billing postcode. We do not store the full card number or CVV. Card details entered in checkout are transmitted directly to our payment processing partner (a direct payment gateway) from your browser and are not transmitted directly to Wordery. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit and debit card information by our store and our suppliers and service providers;
• To allow you to participate in interactive features of our service, when you choose to do so;
• As part of our efforts to keep our site safe and secure;
• For information on how we use cookies, please see our cookie policy and below in section E. Targeted Marketing;

• To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you (see section E. Targeted Marketing);
• To make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them;
• To combine information you give to us and information we collect about you. We may use this combined information for the purposes set out above (depending on the types of information we receive); and
• As we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.

Wordery is a trading name for Wordery.com Limited, which is part of Aurelius Omega Limited. We may share your Personal Information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may share your information with selected third parties including:

• Third parties including business partners, suppliers and sub-contractors who provide services to us (such as credit card processing services, order fulfilment, analytics, site management, information technology and related infrastructure provision, customer service, e-mail service providers for sending transactional and marketing emails, auditing, and other similar services). When we share Personal Information with such third party providers we require that they use your Personal Information to the extent necessary for providing services to us (or you, as the case may be) and not for their own marketing purposes;
• Advertisers and advertising networks that require selected data to tailor and serve relevant adverts to you and others (please see below section E. Targeted Advertising for more information). For the avoidance of doubt we will never share sensitive Personal Information, such as your bank, credit / debit card or full address details for such purposes;
• Analytics and search engine providers that assist us in the improvement and optimisation of our site;
• To prospective buyers, in the event that we sell any business or assets, in which case we may disclose your personal data to the prospective buyers of such business or assets. All customer data held by us is considered the property of Wordery.com Limited;
• In the event that Wordery.com Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets; and
• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms of Use or Terms of Sale or to protect the rights, property, or safety of Wordery.com Limited, our customers, or others.

We may use third-party advertising companies to serve targeted advertisements on our behalf. These companies may use cookies or other technologies (such as a 1×1 pixel .gif file, also known as a web beacon) collected from your visits to wordery.com and other third party websites to:

• tailor advertisements you see on third party websites and social media (including Facebook) to deliver adverts more relevant to you;
• to track your response to advertisements; and/or
• report on visitor interaction and to measure the effectiveness of advertisements.

If you would like to opt-out of this retargeting please see guidance under section 4 (Access, Modifications and Choices). If in doubt, please Contact Us.

The following social media sites require you to select your interest-based advertising preferences directly on their websites: Facebook and Twitter . We suggest you also regularly review your privacy and advertising settings within all of your social media accounts.

We use the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven't completed a task on our site, for example using the contact form to make an enquiry or adding an item to their basket. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone's past visits to our site. Any data collected will be used in accordance with our own privacy policy and Google's privacy policy. Visitors can opt-out of Google Analytics for display advertising and customise Google display network ads using Google's Ad Settings page. Users can completely block Google Analytics tracking using Google's Opt-out browser add-on.